Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Tenfold Studio website, intake wizard, customer workspace, AI Developer assistant, and the product-build services offered at tenfoldstudio.org (collectively, the "Service") operated by Tenfold Studio ("Tenfold", "we", "us", "our"). By using the Service you agree to these Terms.

1. Eligibility

You must be at least 18 years old and legally able to enter into a binding contract in your jurisdiction. By using the Service you represent that you meet these requirements and are using the Service for business purposes.

2. Our Services and Tiers

Tenfold offers three packaged tiers: Micro ($99, 48-hour PWA), Solo ($499, custom app delivered in 7 days), and Studio ($999, multi-user app delivered in 7 days). Specific features, integrations, and scope are described on the relevant product pages at the time of purchase and constitute the binding scope.

Delivery timelines start counting once we receive payment, brand assets, and answers to all wizard questions. Out-of-scope requests may be quoted as paid change-orders.

3. Orders, Pricing and Payment

Prices are shown in U.S. dollars and exclude any applicable taxes. Payment is processed by Stripe; you authorize the charge at checkout. All sales are final once we begin work — see Section 4 for the refund window.

4. Refunds

You may request a full refund within 24 hours of purchase, provided that we have not yet begun design or development work on your project. After work has begun, refunds are not available, but we will work in good faith to resolve any reasonable concerns about scope or quality.

5. Client Responsibilities

• Provide accurate business information, brand assets, and any third-party credentials needed to deliver the project.
• Respond to reasonable requests for input and approvals in a timely manner.
• Ensure that any content, trademarks, photos or media you upload do not infringe third-party rights.
• Comply with all laws applicable to your business and to the end users of the application we build for you.

6. AI Developer Assistant

The Service includes an AI assistant ("AI Developer") that helps refine requirements, generate reference imagery, and answer build questions. AI output may contain inaccuracies and should be reviewed by you before being relied upon. The AI Developer is not legal, financial, or medical advice.

7. Intellectual Property

Upon full payment, you own the custom source code and assets produced specifically for your project. Tenfold retains ownership of its underlying tooling, templates, frameworks, internal libraries, the AI Developer prompts and infrastructure, and the Tenfold Studio brand. You grant us a worldwide, royalty-free license to display your project in our portfolio unless you request otherwise in writing.

8. Acceptable Use

You agree not to use the Service to: build illegal, fraudulent, harassing, or hateful applications; infringe intellectual property; transmit malware; attempt to disrupt or reverse-engineer the Service; or use it on behalf of sanctioned persons or jurisdictions. We may suspend or terminate accounts that violate these rules.

9. Third-Party Services

The Service relies on third-party providers including Stripe (payments), Supabase (database and authentication), Lovable (hosting and AI gateway), OpenAI and Google (AI models), and Mailgun (email delivery). Their respective terms and privacy policies apply to data they process. See our Privacy Policy and DPA.

10. Warranties and Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are not permitted by law.

11. Limitation of Liability

To the maximum extent permitted by law, Tenfold's total liability arising out of or related to the Service will not exceed the amount you paid us in the twelve (12) months preceding the event giving rise to the claim. Neither party will be liable for indirect, incidental, special, consequential, or punitive damages.

12. Indemnification

You agree to indemnify and hold Tenfold harmless from any claims arising from content you provide, your end users' use of your application, or your violation of these Terms or applicable law.

13. Termination

Either party may terminate the engagement for material breach if not cured within 14 days of notice. Sections 4, 7, 10, 11, 12, and 14–16 survive termination.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles. Disputes will be resolved in the state or federal courts located in Delaware, unless a mandatory consumer-protection law in your country of residence provides otherwise. EU and UK consumers retain the protections of their local mandatory laws.

15. Changes

We may update these Terms from time to time. Material changes will be announced on this page and, where reasonable, by email. Continued use of the Service after changes become effective constitutes acceptance.

16. Contact

Questions about these Terms: hello@tenfoldstudio.org.